Are you an experienced Workforce Analyst with exceptional customer service and proven workforce management experience? If so, we have an excellent opportunity for a highly motivated professional to be a part of our growing team!
About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.

Check us out here:

https://keybenefit.com/

https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm

https://topworkplaces.com/company/key-benefit-administrato/indystar/

Day in the Life

As a Workforce Analyst, you will be responsible for analyzing, forecasting, and optimizing the workforce to ensure efficient operations and exceptional customer service within the call center. This role involves using data analysis, forecasting tools, and workforce management techniques to enhance staffing levels, scheduling, and overall performance.

Does this sound like you?

•Proven experience as a workforce analyst in a call center environment.
•Strong proficiency in workforce management software and data analysis tools.
•Knowledge of call center operations, metrics, and best practices.
•Excellent analytical, problem-solving, and decision-making skills.
•Strong communication and interpersonal skills.
•Ability to work in a fast-paced, dynamic environment.
•Detail-oriented with a focus on accuracy in forecasting and reporting.
If you are unable to complete an application for the Workforce Analyst position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.

All qualified applicants for the Workforce Analyst position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.