Detailed Responsibilities:

• Platform Management
• Responds to help desk tickets from MOH staff
• Manages user accounts: new user setup, deactivating users, tracking licenses
• Configures user access and permissions
• Manages inventory of Salesforce and 3rd-party app licenses for internal and external users
• Oversees data management and maintenance, including duplicate record management, data quality reviews, and data loading activities
• Proactively reviews Salesforce feature enhancements and prepares Salesforce environment for new featured development
• Supports the deployment of new features across development testing, and production environments
• Maintains the health of Salesforce environment by monitoring optimizer and security reports, performing periodic maintenance tasks, implementing new feature releases and updates, and identifying technical debt for removal
• Advanced Administration
• Uses best practice automation tools to streamline existing workflows and enhance existing, legacy automations.
• Configures Salesforce Lightning apps by creating or updating page layouts and associated design components
• Builds Salesforce reports and dashboards to provide MOH teams with actionable data and program metrics
• Develops progressive, user-driven digital experiences through the configuration of screen flows
• Develops and maintains Experience Cloud sites for external users
• Configures solutions through third-party applications such as Conga, DocuSign, FormAssembly, Rollup Helper, SharinPix, CloudAnswers Report Sender, and Salesforce Maps

• Product Management and Governance Support
• Works with the Senior Product Manager to build, size, refine, prioritize and groom the organization’s backlog of product features;
• Facilitates light-touch project discovery through user interviews, requirement gathering, drafting feature requests and user stories, and developing supporting artifacts
• Contributes to the development of, and adherence to technical standards governing the use of various tools and methods within the organization’s instance

• Training and Capacity Building
• Supports the Senior Product Manager in implementing an organization-wide capacity building and training program to help train superusers across the organization in common Salesforce competencies (list views, reports, dashboards, etc.)
• Onboards new staff into Salesforce
• Creates and updates technical and end-user documentation