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Help Desk Specialist
Astor Sanders Silver Spring, MD
$64k-80k (estimate)
Full Time | IT Outsourcing & Consulting 1 Day Ago
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Astor Sanders is Hiring a Help Desk Specialist Near Silver Spring, MD

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area. 

Roles and Responsibilities:

  • Windows Server 2019 support
  • Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
  • This Desktop Support Specialist will handle level 1 & 2 tickets
  • Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
  • Keeping systems updated with patches from SCCM
  • Hardware support (desktop and laptops; printers; scanners)
  • Meeting and conference support
  • Active Directory account management
  • Email account management
  • IT policy support and implementation
  • IT Security – patching, incident reporting, security processes
  • Additional duties as assigned

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$64k-80k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

07/08/2024

WEBSITE

Astor-Sanders.com

HEADQUARTERS

ROCKVILLE, MD

SIZE

100 - 200

FOUNDED

2000

TYPE

Private

CEO

SADHNA AGRAWAL

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Astor Sanders

Astor & Sanders offers information technology, telecommunications, management and administrative support services.

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The job skills required for Help Desk Specialist include Help Desk, Service Desk, Troubleshooting, Active Directory, Operating System, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Help Desk Specialist job description and responsibilities

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.

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The help desk team will train users on basic system and computer functions.

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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.

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Remote help desk technicians support technology customers via phone, online and occasionally on-site.

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Help desk technicians need a deep understanding of computer hardware and software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

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Thankfully, old desks can be rehabilitated and refinished with a little effort.

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Develop a culture of helping within the help desk.

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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.

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Use data and technology to help people develop new skills.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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