6 Cambridge Investment Research, Inc. Jobs near me
Cambridge Investment Research, Inc. is Hiring a Customer Service Supervisor Near Phoenix, AZ
Cambridge Investment Research Inc., one of the nations top independent financial solutions firm, is actively looking for a person who has a passion for leadership to join the Service Experience department as a full-time Supervisor in our Phoenix, Arizona office.
Essential Duties:- Supervise the day-to-day activities of team or teams within a department including but not limited to administering performance reviews, progressive discipline, staffing, ensuring adequate initial and ongoing training, and ensure adherence to company and departmental policies, procedures, and standards
- Drive overall team effectiveness by monitoring morale, work quality, and prioritizing team assignments
- Implement team enhancements in order to continually improve service
- Provide input to management for the budgetary process
- Resolve escalated issues and fill in when necessary by performing regular departmental duties
- Maintain accurate records and document actions for areas managed
Four or more years of related experience, education and/or training.
Compensation: $60,000-$70,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidates qualifications, the Companys operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.
Benefits: Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.
- Premium benefit package including medical, vision, dental, life and long-term disability insurance
- Vacation/sick time
- 401K retirement plan with company matching program
- Profit Sharing Plan
- Eleven paid holidays
You can find more details about our comprehensive benefits package here.
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Certificates & Licenses:The successful candidate will be required to obtain the SIE (Securities Essential Exam) license within 6 months of hire and the FINRA (Financial Industry Regulatory Authority) Series 7 or 99 within 12 months of hire. Other licenses or certificates may be required as dictated by the department.
Job Summary
Full Time
$66k-85k (estimate)
04/29/2024
05/12/2024
cir2.com
FAIRFIELD, IA
500 - 1,000
1981
Private
AMY WEBBER
$50M - $200M
Investment Management
Related Companies
About Cambridge Investment Research, Inc.
Cambridge operates as a securities broker and dealer catering to financial service representatives and advisors.
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Guide and direct customer service team towards achieving operational goals.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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