We are looking for a Front Office Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of the front office, including managing staff, handling customer inquiries, and providing administrative support. The ideal candidate should have excellent organizational and communication skills, be detail-oriented, and have the ability to multitask in a fast-paced environment. Fosse experience is preferred but not required. Schedule will be vary based on the needs of the hotel. Candidate must be available to work any shift.

Responsibilities:

• Ensure the front office runs smoothly and efficiently.
• Greet and welcome guests in a friendly and professional manner.
• Manage the front desk staff, including hiring, training, scheduling, and evaluating employees and Sales.
• Ensure that all customer inquiries are answered in a timely manner.
• Manage customer complaints and inquiries in a professional manner.
• Handle all incoming calls and emails in a timely manner.
• Ensure that all customer information is kept confidential and secure.
• Develop and implement procedures to improve customer service.

Job Type: Full Time

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Free parking
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Supervisor: 1 year (Required)
• Hotel: 2 years (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Work Location: In person