1 Guest Service Agent Job in Belcamp, MD
TownePlace Suites Marriot Hotel is Hiring a Guest Service Agent Near Belcamp, MD
About us
TownePlace Suites Marriot Hotel is a small business in Belcamp, MD. We are professional, agile and customer-centric.
Our work environment includes:
- Modern office setting
- Food provided
Our company is looking for enthusiastic and energetic Guest Service Agents to join our team and assist guests as they check-in, check-out and visit our hotel. A successful candidate will pay close attention to detail, have attention to customer service and quickly respond to any incoming calls or requests for help. We're looking for candidates who are passionate about meeting the needs of our guests and helping them enjoy their stay at our company.
Responsibilities:
- Handle all guest concerns in a polite and courteous manner.
- Answer the hotel's phone in a pleasant tone of voice.
- Welcome guests in the lobby with a polite greeting and a smile.
- Provide information on local attractions, shops, and restaurants that guests may be interested in.
- Help arrange tours and transportation to nearby cities, and occasionally other countries.
- Keep the lobby clean and tidy; straighten up the front desk when there are no guests checking in or out.
- Answer questions about local events and activities.
- Know the city's transportation system, including bus routes and taxi companies.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Job Summary
Part Time | Full Time
$28k-37k (estimate)
05/31/2023
06/07/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, Transportation, Planning, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
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The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.
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