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Qualfon is Hiring an AGENT, CSR Near Highland Park, MI
Qualfon is hiring Customer Service Representatives to field inbound communication from our client's members regarding their banking needs. The focus of this position is to provide outstanding support to existing members by identifying their needs and providing solutions. Products include but are not limited to checking and savings accounts, credit cards, and auto or personal loans.
Our Mission
- Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon Care Coaches' program
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Onsite gym and cafeteria
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!
- In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client's members regarding their banking needs.
- Tasks include but are not limited to; handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types, including checking accounts, savings accounts, and certificates of deposits, provide information regarding consumer loan applications, etc.
- Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information.
- Utilize resources and systems to conduct research and present the customer with a resolution.
- Adhere to performance metrics and quality standards
- Minimum 1 year of customer service experience required
- 1 year of call center experience is strongly preferred
- 1 year of banking or financial services experience strongly preferred
- High School diploma or GED required; college degree preferred
- Ability to work onsite in Highland Park and meet attendance requirements
- Veterans and their family members are encouraged to apply
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain customer privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Job Summary
Full Time
$84k-122k (estimate)
05/05/2024
05/18/2024
qualfon.com
JOHNSTOWN, PA
500 - 1,000
1995
KALA EISENHUTH
<$5M
IT Outsourcing & Consulting
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About Qualfon
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 14,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippi ...
nes, Guyana, Mexico, and Costa Rica. Qualfons mission to be the best and make each persons life better means we invest in our people and, in return, they take better care of you and your customers. Qualfons employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
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