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Duration: 12 months contract
Job Description:
The Enhanced Customer Solution (ECS) team looks to improve the customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on within ECS are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more! Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.
This posting is for a Product Analyst position that will support existing teams and their associated product owners. This role will help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered. Additionally, the role will work closely with the development teams, testing, refining, and helping our business partners adopt the solutions through close engagement. Some of the more recent accomplishments launched from ECS include: Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc.
Responsibilities:
Some of the more recent accomplishments launched from ECS include: AWS , Jira , Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc
Experience:
· More than 6 years of experience
Skills:
· AWS,
· Jira
· Product
· Usage Alerts (email & text)
Education:
· Any degree in Computer Science, IT or a related discipline.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Uddesh
Email: uddesh@ustechsolutionsinc.com
Internal Id: 24-10556
Full Time
$98k-128k (estimate)
05/07/2024
05/20/2024
ustechsolutions.com
JERSEY CITY, NJ
1,000 - 3,000
1977
Private
MANOJ AGARWAL
$200M - $500M
IT Outsourcing & Consulting
US Tech is an on demand staffing company that provides workforce solutions to business customers.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Consults on how the market may perceive a product.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Analyst jobs
Product analysts and product managers both develop products to successfully market them to the consumer, but they have different responsibilities.
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