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Duration : 12 months (Possible extension)
Job Description :
Each call is routed to the location where the caller can receive assistance needed either from member services, provider services, or other area as needed.
Each call is an average of 1 minute long and using specific applications and tools, Operators can search for information and route the call efficiently to provide a positive customer experience.
The following describes the team : Professional communication, Efficient, Friendly Atmosphere, Work comradery, Team effort approach to learning (everyone pulls together to assist with any questions to ensure new hires succeed)
Responsibilities :
Experience :
2 years of applicable EDI experience.
Skills :
Organizational skills. Good judgment and customer service skills. Strong listening skills. Good verbal and written communication proficiency.
Proficient grammar skills. Ability to navigate through the Windows operating system environment. Must have good typing and talking skills.
Ability to multi-task. Ability to remain in a stationary position for extended periods of time.
Required Software and Other Tools : Microsoft Office. Familiarity with computer console and directory. Preferred Software and Other Tools : Working knowledge of switchboard equipment.
Work Environment : Typical office environment.
Education :
Last updated : 2024-05-01
Full Time
IT Outsourcing & Consulting
$33k-39k (estimate)
05/03/2024
05/10/2024
ustechsolutions.com
JERSEY CITY, NJ
1,000 - 3,000
1977
Private
MANOJ AGARWAL
$200M - $500M
IT Outsourcing & Consulting
US Tech is an on demand staffing company that provides workforce solutions to business customers.
The job skills required for Switchboard operator include Customer Service, Call Center, Communication Skills, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Switchboard operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Switchboard operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Switchboard operator positions, which can be used as a reference in future career path planning. As a Switchboard operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Switchboard operator. You can explore the career advancement for a Switchboard operator below and select your interested title to get hiring information.