Schedule Description : Monday Thursday( days x hours)

Description :

Under general supervision from peers and management, this position is responsible for providing support to the workstation deployment project, performing inventory, imaging new machines for deployment to customers, supporting return of computers that have met lifecycles, including readying devices for e-waste disposal processes, and assisting the IS Solutions Center when time permits.

Individual should provide prompt and courteous service to users as they receive calls related to work performed for technical assistance as it relates to software application installation, inventory, and deployments.

The position will be required to perform work in an office environment, including moving computers and peripherals from location to location.

Principal Accountabilities

Deploy new hardware for the workstation lifecycle replacement project including imaging, software installation, deployment to end users swapping old devices for new devices and preparation of devices for excess as e-waste.

Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs as they relate to workstation project.

Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.

The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments.

Attend meetings and trainings.

Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out.

Image customer computers and laptops as necessary.

Required Education and Experience

An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience.

Experience needs to be directly related to Information Systems / Help Desk. High school diploma or GED required.

Required abilities and skills

Required basic knowledge of :

Client / server infrastructure.

Computer / help desk support.

Local area network and desktop computer architectures.

Thorough understanding of required duties of a computer support field environment.

Obtain and maintain unescorted access to Columbia Generating Station.

Work independently and as a part of a team.

Competently apply computer knowledge.

Understand and follow written and oral procedures.

Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems.

Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.

Last updated : 2024-05-02