14 Best Equipment Company Jobs near me
Best Equipment Company is Hiring a Service Manager Near Indianapolis, IN
**Service Manager**
Service Indianapolis, Indiana Job Summary: The Service Manager will provide exceptional customer service after the equipment sale to both internal and external customers. They will also grow and de velop the Service team to ensure employees are highly engaged and able to produce their best work safely and efficiently, while ensuring the S ervice Department operates efficiently and profitably while it grows. Reports to: Director of Product Support
Company Overview: Best Equipment is a family owned and operated environmental equipment dealership headquartered in Indianapolis, Indiana. We sell and service premium equipment in the garbage and recycling, sweeping and litter control, sewer and storm water, hydroexcavation and underground industries. We sell to municipalities and contractors throughout Indiana, Kentucky, and Ohio. We pride ourselves on exceptional customer service, and our family values are at the core of everything we do.
Required Qualifications:
* Strong customer service skills
* Excellent leadership skills
* Knowledge and desire to grow the business
Essential Duties and Responsibilities (Other duties may be assigned):
- Lead the Road Service and Shop technicians and help them advance in their goals
- Handle customer service requests with a high sense of urgency
- Manage the workload in the service department in order to reach utilization goal
- Promote, quote, and sale of Preventative Maintenance programs
- Create, approve, deliver, and close service quotes
- Support Service Coordinator with scheduling practices and invoicing
- Review of all Warranty invoices prior to submittal
- Plan for seasonal fluctuations in the business by coordination of service marketing calendar
- Create a service training schedule and track technician progress
- Execute on the New and Used Equipment management process
- Complete performance reviews for direct reports, to include developmental goals
- Approve all daily timecards, vacation, etc.
- Support technicians in shop or field when appropriate
- Ensure all technicians and vehicles are a good representation for the company, properly stocked, and maintained.
- Assist with collections as needed
- Support customers with technical information by leveraging inside and outside resources
Key Performance Indicators (KPIs):
* Service Revenue
* Technician Recovery Rate
* Customer Connectivity
* Customer Satisfaction Index
Benefits:
Starting salary is competitive and will be based on qualifications and experience. Best Equipment offers an excellent benefits package which includes medical, dental, vision, and life insurance, 401K, 8 paid holidays, vacation and personal time, family services, and more. For more information on Best Equipment Company, please visit www.BestEquipmentCo.com.
Location Indianapolis, Indiana
Job Summary
Full Time
$86k-117k (estimate)
05/01/2024
05/14/2024
bestequipmentco.com
INDIANAPOLIS, IN
200 - 500
1917
Private
NORMAN G DAHLMANN
$10M - $50M
Wholesale
Related Companies
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
