Are you a seasoned Customer Service professional ready to take the next step in your career? We're seeking a dynamic and experienced Customer Service Manager to lead our dedicated team in providing exceptional support and satisfaction to our valued customers.

About the Role:

As the Customer Service Manager, you will be responsible for leading and overseeing our customer service team to ensure seamless operations and unparalleled customer satisfaction. Your role will involve developing strategies to enhance the overall customer experience, managing day-to-day operations, handling escalated issues, and implementing process improvements to streamline our operations.

Key Responsibilities :

• Lead, mentor, and motivate our customer service team to achieve their full potential.
• Develop and implement strategies to enhance the overall customer experience.
• Manage day-to-day operations and handle escalated customer issues.
• Analyze data and metrics to drive insights and inform decision-making.
• Coach team members, set performance goals, and conduct regular performance evaluations.
• Implement process improvements to streamline operations and increase efficiency.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in customer service.

Required Qualifications :

• Education : Bachelor’s degree in business administration, management, or related field required. Advanced degree preferred.
• Experience : 5 years in customer service, preferably in a manufacturing environment. At least 2 years of experience in a lead or management role.
• Skills :
• Excellent communication and interpersonal skills.
• Strong leadership abilities with a focus on coaching and motivating team members.
• Solid understanding of customer service principles and practices.
• Analytical mindset with the ability to interpret data and metrics.
• Proficiency in customer service software, CRM systems, and other relevant tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change.
• Commitment to excellence and passion for delivering exceptional service.

About Us:

At Luminator Technology Group, we pride ourselves on delivering top-notch service and fostering strong relationships with our customers. As a leading transit technology company, we are committed to exceeding expectations and continuously improving the customer experience. Our mission is to enhance the passenger experience and improve safety, intelligence, and efficiency across transportation networks worldwide.

Based in Plano, Texas with a global presence, Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.