Department: Technical Solutions

Reports to: Senior Manager, Technical Solutions

Location: [X] In-person [ ]

Remote [ ] Local Status: [X] Full-time [ ] Part-time [ ] Temporary

FLSA: [X] Exempt [ ] Non-exempt

Allied has served the Mid-Atlantic and Northeast Regions as a highly regarded, single source provider of managed Internet, cloud, network, and enterprise Unified Communications solutions since 1996. Amidst a telecom industry all-too-often known for poor customer service and slow resolution, Allied has long differentiated itself through personal client care, quick response times, and even (where possible) same day installations to "save the day" for clients. In doing so, we have built a reputation as a trusted technology partner who offers sophisticated technical expertise coupled with exceptional service. This client-focused approach to business is anchored in the simple words of our Core Values: Integrity, Stewardship, Empowerment, CaNI (Constant and Never-Ending Improvement), and Excellence. In the spirit of these Values, we strive to cultivate an environment and culture that encourages each member of our team to reach their Full Potential, and, in doing so, help Allied achieve and maintain its Full Potential as an organization.

Allied’s Technical Solutions Department is focused on providing an exceptional experience and world class technical support to our clients. As a Technical Solutions Specialist, you will be challenged to effectively gather, evaluate, and utilize relevant information to resolve all reported and detected issues relating to a client’s desktop devices, network, and IT infrastructure. You will serve as a trusted technology advisor, assisting clients with having a seamless technology experience. Allied utilizes a wide range of technologies to deliver services to our clients and you will not be able to solve every yourself. Given that, there will be times when you, as a Technical Solutions Specialist, will need to work with your manager, colleagues, and peers in other departments to resolve an issue. You will find that these are opportunities to learn from their experience and knowledge. The Technical Solutions Department is a 24/7 environment with core hours being general (M-F 7AM-6PM) business hours. You must be willing to perform occasional after-hours support and on-call duties as required. The Technical Solutions Department can be a fast-paced and demanding organization to work in. We serve at the pleasure of our clients and our clients expect an elevated level of service with a distinctive touch.

Allied has a commitment to its Community, Employees and Employees’ families. We offer outstanding benefits at a low cost – Health Insurance, FSA, 401(k), PTO, Holiday Pay, Employee Assistance, Training and “Give Back!” Programs are just a few of the benefits! Allied is an equal employment opportunity (EEO) employer and evaluates applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.