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Club Quarters is Hiring a Front Desk Agent Near Boston, MA
Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desks' responsibilities and other duties as requested by the Senior Guest Service Manager. This position is Full time and flexible.
Specific Duties
- Provides optimal guest satisfaction by offering professional and efficient service through guest interaction.
- Responsible for all aspects of operating the front desk.
- Handles guest requests in a timely manner
- Handles all phone calls to the front desk in a professional and courteous manner
- Greet all arriving guests with a warm and sincere welcome
- Communicates guest needs to appropriate departments to ensure guest satisfaction
- Interacts directly with guests on all front desk issues i.e. reservation, billing inquiries, concierge duties, etc.
- Handles and responds to all guest complaints received at the front desk communicating to the FOM as needed
- Assists co-workers and works as a team to create a positive environment for guests and staff
- Monitors arrangements for all V.I.P., Special Attention and Long Stay guests
- Makes appropriate decisions, analyze situations and react accordingly when the hotel operation is affected
- Remains calm and authoritative in fire & safety issues.
- Proficient in the use of SMS and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the front desk operation
- Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
- Attends departmental meetings and/or events for the front desk and hotel as requested by the FOM
- Responsible for cash drawer assigned amount and cash handling
- Supervises Guest Service Representatives duties for guest requests
- Balances room inventory for arrivals daily to maximize room revenue as per policy
- Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels, etc.
- Provides reservation services when required
- Perform any other duties as requested by the FOM or Hotel Manager
- Perform night audit shift as needed.
Flexible Schedule. Must be Customer Service oriented. Must be able to work AM, PM, overnight shifts, holidays and weekends.
Other details
- Job Function Reception
- Pay Type Hourly
Job Summary
Full Time
$45k-63k (estimate)
05/03/2024
05/19/2024
clubquarters.com
Stamford, CT
500 - 1,000
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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
