As a Guest Care Manager, are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you.

The Guest Care Manager is responsible for managing the case management, recovery and working collaboratively across programs to ensure continuity of care. In addition, this position will ensure our guests have an established care plan and goals for recovery and timely placement with the care team.

What you will do

• Due to the sensitive nature of these essential job duties we are only able to consider females for this position.
• Administer, monitor, and develop programs under the Guest Care purview: Case management, Recovery Case Manager.
• Work closely with the Senior and Assistant Directors to establish and implement goals for program ministry
• Work collaboratively across disciplines to identify individual needs to be addressed to facilitate an effective program planning
• Maintain and improve community contacts to ensure referrals to community providers and support networks Provide organizational, spiritual, and administrative leadership to all direct reports, including training, development, hiring, scheduling, goal setting/evaluations, and performance management (including corrective action)
• Maintain accurate and confidential records, disclose limited guest information as required by outside entities
• Be an informed advocate in the area of homelessness, addiction, and domestic violence
• Prepare monthly statistical and narrative reports as required
• Produce and distribute schedules, maintain accurate and timely records and ensure that all guests are logged into Clarity upon arrival at the Mission
• Assure the administration of urine tests and breathalyzers to program
• A sound understanding of trauma-informed care
• Attend and participate in Mission and departmental meetings and training
• Participate in supervision, consultation, and training as appropriate for guest success
• Position-related duties as assigned by the supervisor

• Bachelor's degree in Social, Behavioral Sciences, or a related field is required. A combination of education and seven years of relatable experience may be substituted for a degree.
• Five years of experience as a Case Manager or a related role in a recovery program is required
• Two years of previous supervisory experience is required
• Proficient in working in a CRM system (Clarity is highly preferred)
• Proficiency with Microsoft Office Suite – Advanced skills in Microsoft Excel is preferred

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long Term Disability – 100% company paid
• Basic Life Plan – 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 10 paid Holidays 1 Floating Holiday
• Personal Day and Birthday Holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks using stairways to climb to multiple floors within the company. This job requires specific vision abilities, including close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Statement of Faith

• We believe the Bible to be the inspired, the infallible, authoritative Word of God.
• We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
• We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.
• We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
• We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
• We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
• We believe in the spiritual unity of believers in Christ.

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen