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Edgewater Federal Solutions is Hiring a Conference Room Support Technician Near Albuquerque, NM
Overview:
Edgewater Federal Solutions is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant.
Provide end-user support with processes for managing and delivering services that are ITIL conformant. Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
Responsibilities:- Unclassified and Classified Videoconference event scheduling
- Coordination of technical support for unclassified and classified videoconference meetings a and videoconference dial in information
- Provide end user support via phone and remote setup of Videoconferences calls
- Secure Videoconference bridge and meeting setup support within the DOE/NNSA Enterprise Secure Network and DoD Secure Network Environments.
- Videoconference and Skype, Microsoft Teams, & Crestron system training support
- Troubleshooting of conference room audio/video equipment
- Troubleshooting of windows-based PCs, Thin Clients, & Zero Clients
- High School Diploma and a minimum of 2 years of demonstrated experience in a fast-pace, IT Support arena related to the tasks detailed above.
- U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
-
Intermediate-to-advanced MS productivity suite & collaborative applications expertise
Intermediate-to-advanced desktop support & trouble shooting skills for Windows
Excellent customer service skills.
Desired:
- CompTia Certifications, such as A or Network are desired.
- Microsoft Certifications, such as MCSA Windows or MSA Office are desired.
- Experience creating & maintaining Windows images & deploying them to multiple machines.
- Experience with Skype/Teams video conferencing & video conference room equipment.
- An Active DoE or DoD Clearance is desired.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Job Summary
Full Time
$44k-53k (estimate)
05/06/2024
05/19/2024
edgewaterit.com
LOCKPORT, IL
100 - 200
2002
JOHN ALOIA
$10M - $50M
Building Construction
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About Edgewater Federal Solutions
Big company credentials with small company attention and focus ... Edgewater truly delivers the best of both worlds. Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. As a woman owned small business, we give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Depart ...
ment of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, Our People ... Your Edge. The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
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