Skyline Windows is a fourth generation family owned and operated business. We are best known for designing, manufacturing, and installing custom windows, window wall systems, and terrace doors. All of our products are made to order based on our clients’ project specifications. From landmarks to new construction, high end residential to high volume commercial, we do it all!

Position Summary:

Primary duties include end user technical support, including hardware/software installation, troubleshooting, Phone support, printer support, and AV. This position is on-site and will support on-site and remote users.

Knowledge, Skills & Abilities:

• Proficient with Microsoft Windows OS and Office Suite.
• Ability to work in help desk environment
• Willingness to learn new systems and skills
• Effective communication skills, both written and verbal.
• Ability to be Self-motivated and able to work independently with minimal supervision. High degree of integrity and trust
• Ability to maintain confidentiality of all company and customer information
• Microsoft Strong troubleshooting skills

Experience & Education:

• Requires formal training in Information Technology from an accredited technical school or college. Certificate, Associates or Bachelor’s degree.
• Certifications preferred

Core Competencies:

• Customer service focused.
• Excellent communication skills.
• Problem Solving/Analysis
• Willing to learn new skills