The Colorado Coalition for the Homeless seeks a Case Manager I to provide comprehensive case management services to families participating in Family Support Services [FSS] housing programs. Works collaboratively with families and CCH teams towards the general goals of increasing family stability, improving family functioning and increasing the self-sufficiency of the family. Provides case management and advocacy services and works collaboratively with FSS case management, clinical, and housing teams, as well as with property management. Overall, the right candidate will contribute to a cross-functional team that uses a collaborative approach and humor to problem-solve crises, identify and implement proactive solutions to improve the quality of life for the families we serve. This position is located at 2111 Champa Street Denver 80205 and reports to the Family Support Services Program Manager.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

Essential Job Functions

1. Provides strengths-based case management to families participating in FSS Housing program with the goal to assist families to obtain and sustain housing, wellness and self-sufficiency.
2. Assists with connection and referral to mainstream resources including health, mental health, and substance use treatment and accompanies clients on appointments for housing, benefits, medical and mental health needs, when appropriate.
3. Advocates for the unique needs of families assisting them to gain access to any and all benefits and resources for which they qualify in the community.
4. Communicates clinical assessments, interventions and ongoing client contact through timely, thorough record keeping, contact forms, and verbal communication.
5. Monitors client/family progress by regular, ongoing contact with families receiving services and contact with collaborative service providers both external and internal to CCH .
6. Transports clients using a CCH vehicle or an approved personal vehicle.
7. Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
8. Assists others with work that needs to be done at moments of urgency or crisis.
9. Navigates the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
10. Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for families served.
11. Meets formally with the Program Manager for ongoing individual and group supervision.
12. Maintains timely and accurate documentation of all services provided in appropriate database and/or Electronic Health Record [EHR].
13. Record all services in a timely and complete fashion in the EHR
14. Maintain up to date records in EHR
15. Record telephone and other communications as needed in the EHR
16. Manage tasks and scanning as needed to have a complete and current chart
17. Maintain accurate information regarding client's insurance status
18. Utilize the EHR and any future upgrades as directed
19. Assist Housing Counselors, Denver Housing Authority [DHA], and property management to problem-solve issues involving and related to program participants.
20. Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.
21. Must carry a cell phone and be accessible when in the field to the program clients and community partners.
22. Adhere to professional standards as outlined by CCH protocols and standards for a trauma-informed setting.
23. Maintains appropriate boundaries with clients and colleagues.
24. Attends and participates in all team, clinical and administrative meetings as deemed appropriate and necessary for the job.
25. Performs additional duties deemed necessary and appropriate by the Program Manager.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

1. Bachelor's degree in human services, social work, psychology, or related field preferred or equivalent experience.
2. Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.
3. Bilingual (English/Spanish) skills, both written and oral, preferred.

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE