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Burlington Industries is Hiring a Collections Representative Near Charlotte, NC
Elevate Textiles, a global provider of advanced, high quality products and mission critical textile solutions, is looking to fill a Credit Representative position to work as part of its AR Credit and Collections team. The position reports to the Credit & Collections Manager and will play a key role in the timely collection of past due AR Balances.
Title: Credit Representative
Based in: Uptown, Charlotte NC
Schedule: Monday - Friday 8am - 5pm (Hybrid Schedule - Work From Home Mondays & Fridays)
Reports to: Credit & Collections Manager
This position will be responsible for the credit and collections function for an assigned portfolio of accounts, both domestic and international across 2 different ERP systems.
General Job Description
- Participate in Bi-weekly conference calls with Sales teams.
- Make collection calls/Emails on an assigned group of accounts and process necessary correspondence with internal and external customers.
- Negotiation of collection issues, including customer refunds, account adjustments, discrepancies and short payments.
- Responsible for timely order review of assigned accounts and making decisions to hold or release based on specific set of criteria.
- Accountable for reducing delinquencies for assigned accounts.
- Partner with Sales and Management when necessary to accelerate the collection process, and communicate & follow up effectively with Sales.
- Assist with continuous improvement when developing and reviewing processes in place and designing future processes
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the Credit Department.
- Assist the Credit Manager with special projects as needed.
Qualifications and Skills
- 3 years previous Credit & Collection experience required.
- Excellent communication / follow-up skills.
- Strong analytical / problem-solving skills.
- Detail-oriented, multi-tasker, highly motivated self-starter.
- Ability to work under pressure in fast-paced team environment.
- Basic MS Excel skills.
- JD Edwards and Coda experience preferred.
- Superior customer service and communication skill
Elevate Textiles is an Equal Opportunity Employer: employees and candidates are treated without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Job Summary
Full Time
$65k-85k (estimate)
05/18/2024
07/16/2024
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Greensboro, NC
<25
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Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
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May also be known as bill collectors or accounts receivable specialists.
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Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
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Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
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Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
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