JOB
Pay Grade: 8Manage a technical support team who maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users. Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause. Working ConditionsIndoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts.
EXAMPLE OF DUTIES
Essential FunctionsThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems. Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources. Schedules, attends and facilitates project status meetings and management updates.Manages project budget and workplan.Provides formal project updates to Executive sponsor as necessary.Manages vendor relationships.Oversees testing, training, implementation and follow-up activities.Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts.Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes.Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback.Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards.Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes.Supervises the preparation of reports, and produce reports/analyses as needed to support special projects and departmental operations.Develops and monitors the operating budget of the System Support section.Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments. Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public.Performs other related work (including weather or extreme emergency duties) as required.
SUPPLEMENTAL INFORMATION
Knowledge, Skills and Abilities: Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances.Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems. Understands project life cycles, and the use of project terminology.Ability to motivate others through training, recognition and exhibited enthusiasm.Ability to make decisions that govern the activities and behaviors of team members.Ability to be sensitive to change and responsive to changing goals, priorities and needs.Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues.Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public.Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing.Public Safety Department Oversees the management of various initiatives within Public Safety, encompassing Water Safety, Emergency Communications, Emergency Medical Services (EMS), Emergency Management, Code Enforcement, and other relevant sections, including Public Safety GIS and other IT-related processes. Manages the integration of technology to optimize business services, applying strategic methodologies throughout the project lifecycles. Demonstrates a strong understanding of technology pertinent to public safety initiatives. Previous involvement in public safety operations is preferred.