Salesforce Administrator

The Salesforce Administrator provides support for Elevate’s Salesforce.com platform and is the main contact for the Salesforce Help Desk. This role supports Elevate’s ongoing mission by supporting fellow Elevators as they utilize the CRM to drive energy equity in communities that need it the most. Additionally, the Salesforce Administrator supports external facing forms and updates to our workforce management program, Unanet.

As part of the Technology and Data Services department, this role reports to the Manager, Salesforce Application. This position is located in Chicago, Illinois and is currently fully remote.

Responsibilities

• Perform Salesforce administration responsibilities, including, but not limited to
  1. New user creation and permission configuration.
  2. Create and update objects and fields.
  3. Create, test, and maintain workflows, processes, and email automation.
  4. Data management, such as reporting, importing, and exporting.
  5. Configuration of Sales/Service Cloud, Digital Experiences, and Marketing Cloud
• Provide support for Salesforce Help Desk requests.
  1. Complete help requests entered into our JIRA ticketing system or otherwise assigned.
  2. Escalating urgent support requests to management as appropriate.
  3. Communicate resolutions and expectation resolution time, when necessary.
  4. Expedite triage for work stoppage in a timely manner.
• Create and support Form Assembly forms, including Salesforce integration, and report and monitor errors.
• Provide administrative support for Unanet, or workforce management tool.
• Maintain working knowledge of Salesforce’s quarterly releases and anticipate changes needed.
• Perform other duties as assigned.

Qualifications and Skills

• Associate degree or equivalent experience
• At least one (1 ) year of Salesforce administration
• Certified Administrator preferred
• Positive outlook and determination when serving customers
• Ability to adapt and pivot when priorities change

Organization DescriptionWe design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

CompensationThe total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $70,000 - $85,000, based on experience.Anti-Discrimination PolicyElevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.ADA AccommodationElevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.