JOB SUMMARY: Responsible for public relations while monitoring the performance of Casino Hosts and Legends Rewards Representatives. Leads by example and maintains the highest standard of guest service.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Revised 03/22

SUPERVISION EXCERCISED: Legends Rewards Representative and Casino Host.

LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION: High school diploma or GED equivalent required. One to two years related supervisory experience and/or training

PHYSICAL REQUIREMENTS: Ability to endure prolonged periods of standing and moving throughout the casino. Must be able to bend, reach, squat and able to least lift twenty-five pounds (25 lbs.) Manual and finger dexterity required for computer and routine paperwork.

SPECIAL QUALIFICATIONS: Must possess excellent communication skills. Must be able to demonstrate all aspects of hospitality, professionalism, prompt and courteous service, with extreme attention to detail.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE FOR POSITION:

Must possess excellent communication skills, particularly those skills needed to resolve complaints from dissatisfied guests. Supervise Casino Hosts and Legends Rewards Reps during shifts. Carry out supervisory responsibilities in accordance with the casino’s policies and applicable laws. Responsible for training, planning, assigning and directing work; appraising performance rewarding and disciplining team members; addressing complaints and resolving problems. Must be able to work all shift/days of week/holidays. Regular exposure to a smoke-filled and noisy environment.