JOB DESCRIPTION

Job Title: Family Services Manager

Status: Part Time/Non-Exempt Employee

Hours: 16-24 hrs/week

Reports To: Lead Family Services Manager

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Summary

The Family Services Manager provides managerial coverage of House Operations. Flexibility to work with minimal advanced notice any day, seven days/week, including holidays and weekends is required.

Essential Job Functions

• Responsible for managerial coverage at one of our Houses (Main and/or Mott).
• Working collaboratively with Mott Social Work services, assign rooms to accommodate eligible families. Assess priorities of family needs in that assignment.
• Assist with checking families in and out, inspect, and ensure readiness of bedrooms and general facility, as needed.
• Ensure appropriate records are kept/updated for all families and operations.
• Enter family records/info into appropriate databases.
• Maintain supportive and open communication with families and Lead Family Services Manager.
• Report matters of concern in a timely manner to the Lead Family Services Manager.
• Encourage and facilitate a sense of community and restful atmosphere among families.
• Collect and secure donations as appropriate.
• Follow documented systems, guidelines, procedures to support facility operations.
• Follow safety and security policies and procedures.
• Contribute to RMH team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff and volunteers in the mutual pursuit of providing comfort and care to families of seriously ill or injured children being served by Ronald McDonald House Charities Ann Arbor.
• Train, manage, and support volunteers in all tasks assigned and aspects of House operations.
• Respond in person to family lockouts or other pertinent family or building emergencies.
• Facilitate family needs and/or direct to support services, i.e. social work, day care, concierge, security transport, etc.
• Greet and orient volunteer dinner groups, if applicable.
• Oversee cleanliness of House and stocking of supplies
• Ensure family rooms are stocked, tidy, clean & maintenance issues addressed.
• Troubleshoot and confirm maintenance issues are handled.
• Answer phones, accept & process walk-in donations...
• Maintain supply of forms as needed, i.e. wait list, wish list, donation, maintenance, parking permits, etc.

Education and Experience – An equivalent combination of education, training and experience will be considered

• Experience working in a human services/agency related position, hospitality or customer service position.
• Demonstrated skills in database systems.
• Proficiency in Microsoft Word, Excel and PowerPoint.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

• Ability to work collaboratively with a wide range of people and personalities.
• Flexible, diplomatic, trustworthy, creative, poised and maintains a supportive and cheerful attitude.
• Maintains a professional manner in order to work with the Board of Directors, volunteers, staff and community.
• Ability to maintain confidential matters.
• Flexibility to work holidays and possible weekends and/or weekdays as needed, and to remain onsite until relief coverage arrives, as required.
• Organizational skills and attention to detail are essential.
• Able to express oneself in an articulate and effective manner both verbally and in written communication.
• A multi-tasker with strong organizational skills and the ability to wear many hats in a fast-paced environment.
• Proven self-starter who works independently.
• Works collaboratively with a wide range of people and personalities,
• Enthusiastic, energetic, flexible, creative and willing to work as a team member.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, must be available to work irregular hours and occasional weekends. The noise level in the work environment is usually moderate. Ability to travel throughout the Ann Arbor area is required.

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work. Frequently required to sit.
• Physically able to travel between RMHC-AA locations and others via personal vehicle or similar transportation.
• While performing the duties of this job, the employee is regularly required to stand; walk throughout the building; use hands to finger and type, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• Must be physically capable of carrying 35 lbs.