2 Customer Experience Team Lead Jobs near me
monday.com is Hiring a Customer Experience Team Lead Near Denver, CO
Please note that this is a hybrid position of 3 days/week in our Denver officeAbout The Role
- Lead, coach, motivate and support team members to achieve success and develop
- Communicate transparently with leadership on business issues and potential solutions
- Optimize measurement and analysis of reports to ensure KPIs are being hit
- Take full ownership over their team and work. Impacting team member performance, growth, learning and development through coaching and mentorship
- Driving exceptional teamwork and collaboration while keeping everyone aligned on our mission
- Be guided by our customers’ experience as well as the department and company’s broader interests in every day-to-day task, interaction and project
- Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
- Communicate clearly and effectively, aligning team members around our strategy, collective and personal goals and KPIs
- Effectively measure performance, make decisions and optimize our impact utilizing different data points and sources
- Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and processes optimization
- Hire and onboard new employees
- Cultivate an energized and positive culture for our team, focused on collaboration, team building, inclusivity and fun!
- 2 years of experience in managing a customer support team.
- Experience with client facing organizations. Should be familiar with customer success and customer support.
- Excellent team player with strong leadership skills.
- Must be detail oriented and have strong project management skills needing minimal supervision.
- Passion for customer experience, empowering others, and delivering value to customers.
- Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals.
- Exceptional communication skills and ability to work across groups and geographies.
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
Wholesale
$67k-91k (estimate)
05/20/2024
06/16/2024
monday.com
NEW YORK, NY
500 - 1,000
2012
GRAHAM ROWE
$5M - $10M
Wholesale
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About monday.com
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape their workflows and projects, code-free, with a platform that adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space. The platforms features include: customizable workflow templates to manage anything your way, time tracking to meet important deadlines, automations to eliminate manual work, dashboards to gain valuable insights and know where things stand at a glance, and integrations ...
with popular tools and apps to streamline processes. More than 100,000 companies around the world use monday.com to free their teams to move faster and let them focus on the work that requires their talents.
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The job skills required for Customer Experience Team Lead include Leadership, Collaboration, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Team Lead positions, which can be used as a reference in future career path planning. As a Customer Experience Team Lead, it can be promoted into senior positions as a Technical Customer Support Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Team Lead. You can explore the career advancement for a Customer Experience Team Lead below and select your interested title to get hiring information.
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