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New Volkswagen facility in Simsbury.
Looking for growth potential? We're expanding our Service Advisor team.We are looking for a highly motivated SERVICE ADVISOR with a team attitude and strong customer service skills.
We are a stable and established Automotive Group serving Connecticut and Massachusetts with high-quality New and Used Volkswagen vehicles. We have a large and continually growing retail customer base. You'll be part of a fast-paced and friendly work environment.
As a Mitchell Auto Group Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
About you:
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team. You will be a problem solver with a passion for our dealership.
We offer:
Health insurance
401K
PTO – starts accruing on day 1
Tuition Reimbursement
Career growth and ongoing development
5 DAY work week
Create a great service experience for the client with the following Responsibilities:
Set, confirm, and prepare appointments for service customers.
Determine vehicle service needs based on customer information and a vehicle walk-around.
Assist customers in planning for ongoing recommended maintenance.
Create repair orders for customers including cost and time estimates.
Communicate with Technicians to ensure timely completion of work..
Follow up with clients on the status of their vehicles.
Continue to gain product knowledge to help customers with maintenance recommendations.
Code Warranty claims
Specific skills required:
Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
Requirements:
Previous retail sales or customer service experience preferred (service advisor preferred)
Enthusiastic with high energy throughout the workday
Strong communication skills: written, in-person and over the phone
Focuses on the customer’s needs to enhance dealership and personal sales
Ready to hit the ground running on learning new products in and out
Previous dealership experience a PLUS!
Full Time
$74k-97k (estimate)
04/28/2024
05/16/2024
mitchellvw.com
Canton, CT
<25
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Quotes from people on Service Consultant job description and responsibilities
Listening to customer concerns and providing information, answers, or responses.
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Taking orders and processing billings and payments.
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Obtaining and correctly recording customer information.
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Reviewing and making changes to customer accounts.
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Handling customer complaints and processing returns effectively.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Consultant jobs
Keeping records of customer interactions.
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Ensuring customer satisfaction or referring customers to supervisors.
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Identifying opportunities to up-sell other products and services.
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Interact with customers to identify their business requirements.
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Develop business strategies to meet client needs and close sales.
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