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Sage is Hiring a Customer Success Advocate Near Austin, TX

Responsibilities:

• Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions • Act as a Subject Matter Expert in Sage Intacct solutions and module add-ons • Help drive Product Management roadmap through the voice of the Customer • Work alongside Customer Strategy & Value Teams to drive product adoption • Monitor product usage and patterns • Recommend training paths for success by customer role • Support escalation management • Customer Account Review participation leading Value Assessments • Aid in development and execution of customer onboarding deliverables • Participate in Community Q&A Qualifications: • Minimum 2 years’ experience implementing, conducting demonstrations, or using Sage Intacct • Accounting & Sage Intacct product experience required • Professional services, solution consulting, or consulting backgrounds desired • Ability to interact with customers, review complex requirements and provide detailed solutions • Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales etc.) • Bachelor’s Degree in Business, Accounting, or related field required Plenty of perks: • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on-demand career development options and ongoing training offerings What it’s like to work at Sage: Careers homepage - https://www.sage.com/en-us/company/careers/ Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm LinkedIn page - https://www.linkedin.com/company/sage-software #LI-RM1

Job Summary