Do you have experience in social services and have experience in supporting a caseload of clients? Passionate about supporting people needing housing and/or rental assistance, income assistance, or similar social services support? If so we have an excellent opportunity for a Case Manager - Rental Assistance Specialist in the Worcester MA area.

Salary: Up to $22 per hour (and if rental assistance experience up to $24.00 per hour)

Schedule: Monday through Friday, 8:00am to 5:00pm

What You Will Do:

The position is responsible for a caseload of clients participating in a federal or state rental assistance program. Under the supervision of the Director, the Program Representative ensures that program participants and owners receiving rental assistance comply with program requirements in accordance with all applicable state or federal regulatory requirements as well as our internal policies and procedures. Training will be provided.

• Completing annual re-examinations for an assigned caseload, ensuring un-interrupted housing assistance.
• Notifying clients of scheduled meetings; interviewing clients (may require home visits); verifying all income, assets, and expenses
• Conducts orientation for new voucher holders, ensures proper documentation is completed and inputs confidential data into required secured systems.
• Verifies income and family composition eligibility for prospective program participants and documents files in accordance with federal/state requirements and administrative policies.
• Maintains and documents communication with applicants, participants, and landlords relative to program administration.

What is Required:

• Experience in social services, or housing/rental assistance, or income assistance
• Excellent verbal and written communication skills with the ability to communicate with all residents, management, and peers.
• Always demonstrated commitment to exceptional customer service.
• Must maintain high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated discretion, tact, and diplomacy.