50 office manager Jobs in spokane, wa
Ramada Inn Spokane Downtown is Hiring a Front Office Manager Near Spokane, WA
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Overseeing the entire Front Office Department
- Creating and distributing the front office department schedule
- Managing the Accounts Receivables
- Oversee the hotel market inventory and ordering; assure organization, upkeep of market displays, stocking and purchasing
- Training of all of the front office department team members in standards, policies and on-going tasks/checklists
- Responding to guest surveys and assist in guest survey improvements
- Insure use of cash drawer accurately and efficiently; keep cash drawer balanced using company policy
- Assist guests promptly and accurately with questions, complaints or requests
- Assist guests with hotel reservations, registration and billing
- Assist in maximizing company revenue leading our front desk team in securing reservations, sales using hotel strategies to ensure repeat guests staying loyal to our hotel and brand
- Ensure all guest problems are attended to and resolved within reason and in a timely manner
- Assist with package or luggage storage and delivery if requested
- Analyze and organize guest reservations for current day and future arrivals
- Analyze reservations for special requests, reservation errors and make corrections as needed
- Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls
- Complete daily checklists, organize paperwork and efficiently print necessary documents
- Maintain confidentiality of proprietary information; protect company assets
- Check-in guests securely using all confidentiality, identification and credit policies
- Understand the operation of the property management system
- Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations
- Assist with hotel events when in need to assure guest satisfaction
- Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures
- Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc.
- Maintain cleanliness and order to the front office areas and lobby area
- Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc.
- Frequent contact with hotel guests and employees. Contact with vendors and or supplies
- Receive and sign for packages delivered to hotel
- Complete any hotel related task requested by immediate manager or General manager
The best candidates will need to have flexible availability to work shifts that vary. This leadership position includes working day shifts, evening shifts and if needed night audit shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays. EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS:
- High School diploma or GED required
- Minimum of 2 years experience in the Front Office Department in a hotel preferred
- Minimum of 2 years supervisory experience preferred
- Must be able to lift, push, or pull 50 pounds
- Must be flexible with working nights, weekends, and holidays
- Excellent Communication: Ability to communicate clearly, effectively and positively both written and verbally
- Teamwork: Ability to work efficiently and unified with co-workers and other departments
- Attendance/Punctuality : Is consistently at work and on time
- Problem Solving : Efficiently identifies and resolves problems with the most reasonable solution
- Customer Service: Responds promptly to customer needs; Responds to requests for assistance
- Diversity : Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
- Accurate Cash/Card Handling : Properly handles all cash or card transactions using the required point of sale system; accurately counts and balances assigned cash drawer
- Professionalism: Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers
- Adaptability : Adapts frequent changes, delays, or unexpected events
- Dependability: Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards
- Initiative: Asks for and offers help when needed
- Planning/Organizing: Prioritizes and plans work activities; uses time efficiently
- Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
- Safety & Security Focused: Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
Job Summary
Full Time
$50k-70k (estimate)
06/15/2024
07/04/2024
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
