Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Help or transport service
• Home office stipend
• Opportunity for advancement
• Paid time off
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance

Company: A/C Warehouse, a subsidiary of Good Life Brands
Location: Bradenton, FL
About Us: A/C Warehouse, acquired by private ownership in August 2023, is a premier HVAC business dedicated to providing top-notch service and support to our customers. As part of the NEW company culture, we uphold a commitment to excellence and strive to create a positive impact in the communities we serve. We are currently seeking an experienced Call Center Manager to join our team and lead our call center operations to new heights.
Job Description: As the Call Center Manager at A/C Warehouse, you will play a pivotal role in shaping the customer experience and driving operational excellence. You will be responsible for managing all aspects of call center operations, including staffing, training, performance management, and customer satisfaction. The ideal candidate will have a strong background in call center management, excellent communication skills, and a passion for delivering exceptional service.
Responsibilities:

• Create a culture of CARE and EXCELLENCE within the call center team.
• Manage all functions and operations of the call center to ensure efficiency and effectiveness.
• Recruit, train, and supervise a team of call center representatives and supervisors.
• Maintain a properly staffed, trained, and motivated workforce to meet customer demand.
• Monitor and analyze call center metrics to identify areas for improvement and implement strategies to enhance performance.
• Ensure adherence to company quality and efficiency standards through regular monitoring and coaching.
• Handle escalated customer concerns with professionalism and empathy, striving for resolution and customer satisfaction.
• Collaborate with other departments within A/C Warehouse to optimize operations and enhance the customer experience.

Position Requirements:

• 5 years of experience in customer service, with at least 3 years in a call center management role.
• Previous experience in the HVAC industry is a plus.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite and call center software (e.g., Service Titan).
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• High school diploma or equivalent required; Bachelor's degree preferred.

Position Specific Standards:

• Occasionally lift 5-10 pounds.
• Good visual acuity and ability to operate computer-aided call management hardware/software.
• Regularly spend long hours sitting in a cubicle office environment.
• Majority of workday spent on the telephone interacting with customers and technicians.
• Maintain confidentiality on all business issues and concerns.
• Willingness to continue professional development through training.

Join our team at A/C Warehouse and be part of a company that is dedicated to excellence and customer satisfaction. If you are a motivated leader with a passion for delivering exceptional service, we want to hear from you!