Position Summary :

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Good Life Brands (the Company) vision, mission, purpose, and values.

Client Care Representative Responsibilities :

• Create a positive customer experience.
• Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
• Maintain complete, accurate and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Perform to CCS I performance metrics.
• Perform other duties as assigned.

Requirements :

• Customer Service experience preferred, but not required.
• High School diploma or GED required.
• Strong ability to communicate clearly in a positive, nurturing manner.
• Basic computer skills required.
• Team player working in a team environment.
• Excellent customer service skills with the desire to exceed customer expectations.
• Must be highly organized with good attention to detail and follow through.
• Geographical knowledge of service area and / or map reading skills.

Physical Requirements :

• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software and communications equipment.
• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the evening and early mornings on the telephone interacting with customers and technicians.
• Ability to work extended hours, nights, or weekends.

Position Specific Standards :

• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
• Willing to continue professional development through continued training.
• Willing to work normal business hours outside of normal evening work schedule, if needed.

Last updated : 2024-04-27