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Description
JOB SUMMARY:
The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.
REPORTS TO: Director of IT
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
· Respond to customer inquiries in a courteous and professional manner
· Create, document, and escalate issues and problems according to ticketing standards and SLAs
· Monitor assigned tickets and tasks and provide service or escalation as necessary
· Provide support for escalated service desk tickets following established protocols
· Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
· Deliver technical customer support over the phone and in person
· Perform remote and onsite scheduled maintenance
· Accurately enter and maintain case information including notes and resolution
ADDITIONAL RESPONSIBILITIES:
· Adhere to departmental policies for reporting and managing requests and change control
· Participate in emergency on call rotation schedule
· Internal IT Support as needed
· Identify sales opportunities and pass the information to correct team members
· Maintain daily timesheet and expense report entries and submit them accurately and timely
· Other duties as required
Requirements
TECHNICAL SKILLS:
SOFT SKILLS & ABILITIES:
EDUCATION, EXPERIENCE, & KNOWLEDGE:
o CompTIA A
o Microsoft 365 Certified: Messaging Administrator Associate
o Microsoft Certified: Azure Administrator Associate
o SonicWall Network Security Professional (SNSP)
WORK ENVIRONMENT/PHYSICAL DEMANDS:
· Use of computer and office equipment
· Ability to remain calm in stressful situations
· Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
· Ability to schedule for evening or weekend work occasionally
· Valid driver’s license in your state of residence and reliable personal vehicle
Full Time
$90k-110k (estimate)
03/17/2024
06/13/2024
sybro.com
Rochester, NY
<25
The job skills required for Network Administrator include Windows Servers, Network Security, Network Support, Azure, Decision Making, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Administrator positions, which can be used as a reference in future career path planning. As a Network Administrator, it can be promoted into senior positions as a LAN/WAN Integrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Administrator. You can explore the career advancement for a Network Administrator below and select your interested title to get hiring information.