PRIMARY RESPONSIBILITY:

The Systems Administrator role is part of a team that is responsible for the management and support of bank-wide IT infrastructure, systems, and services, ensuring these services are secure, efficient, and reliable in support of a positive user experience. Responsibilities can range from internal IT initiatives, banking related service implementations, operational support, and maintenance items. Services include VoIP, on prem and virtual Windows Servers, networking, security, Azure/Entra, ticketing, and bank specific systems.

ESSENTIAL FUNCTIONS:

• Administer and manage cloud enterprise systems, including Azure, Teams, Intune, Entra, Purview, and other M365 services.
• Administer and manage on premise enterprise systems, including VMWare hosts and VMs, Windows Servers, and storage
• Support information security systems including data encryption, AV, enterprise security policies, and end point security.
• Support the Bank’s DR and BCP plans, testing, and maintenance of the backup system
• Administer and manage the Bank’s phone and voice system
• Provide operational support for end users on escalated or critical issues
• Work with external vendors on support items, maintenance, and upgrade/update tasks
• Contribute to the advancement of the Bank’s security posture through threat monitoring, new security services, and proactive administration. 
• Support end-user training and education
• Ability to be available for off hours and/or weekend work for maintenance windows and support
• Active participation in demonstrating the behaviors outlined in the GRB Experience
• Ensures safety and confidentiality of data and systems by adhering to the organization’s information security policies

EDUCATION AND EXPERIENCE:

Bachelors degree in Information Technology or related technical discipline and a minimum of 3 years relevant IT experience in a server production environment managing critical systems, or the equivalent combination of education and experience.

• Strong technical knowledge and efficient troubleshooting capabilities
• Must have good communication skills, ability to convey technical topics in an easy to digest way to non-technical people.
• Strong customer service mindset, having a professional demeanor and helpful attitude
• Thrives in a fast-paced environment with exposure to many technical topics
• Self-motivated and works well independently

COMPETENCIES:

• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
• Demonstrated PC literacy.
• Strong verbal, writing, problem-solving and customer service skills both technical and non-technical required.
• Ability to handle highly confidential information with sensitivity, tact and discretion.
• Ability to learn new technology and practices quickly.
• Ability to analyze and solve problems in a systematic way.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, talk and hear. The employee regularly is required to walk and stoop, kneel, crouch, crawl, and climb stairs. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is indoor and climate controlled. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.