24 customer service representative Jobs in manhattan, ny
Unlimited Biking is Hiring a Customer Service Representative Near Manhattan, NY
Unlimited Biking is the largest bike rentals, tours and experiences company with locations in New York, San Francisco, Washington DC/VA, Los Angeles, San Diego and Miami. Our goal is to provide meaningful and memorable experiences for guests during their time with us. If you are looking for a fast-paced environment with great learning opportunities, this could be a great fit for you.
Who You Are
To join our customer support team here at UB, we are searching for driven and enthusiastic customer experience representatives! You will be in charge of making sure our users are helped in a fast and professional manner in ways that differ from the "usual" of customer service. Our main objective is to always keep our user base delighted. Our environment is ever-changing, thus we welcome those who can contribute, thrive in change, spread ideas, and take on the responsibilities at hand in any given circumstance.
What you'll be doing
- Deliver a consistent level of quality on assisting customers via phone call, chats, and emails.
- Take ownership in assisting, researching, resolving, and de-escalating customer issues
- Partner with customer support peers (both internal and external) to ensure a consistent and high-quality level of support
- Greeting clients and providing information about our full product catalog
- Pursuing and following up with leads from when it is generated until the clients are booked
- Assisting with any customer service inquiries and complaints
- Taking reservations and following up with clients on their experience
- General administrative tasks
- Participate in projects that improve support-related processes
- Ability to analyze customer contacts for trends in customer issues, record feedback and report to the appropriate teams for improvement purposes
- Experience in sales & customer service
- Excellent written and verbal communication skills including a professional, courteous, and patient demeanor with all customers
- Must be able to communicate professionally and effectively with anyone within the organization
- Excellent problem-solving skills
- Must be organized, a self-starter, and able to begin and follow through with tasks
- Fluency in English, written and spoken
We are building our employee perks program, but we currently offer:
- Paid time off
- Flexible work/life balance
- Opportunity to join a business at a crucial point in its expansion
For our employees and the communities in which we live and work, Unlimited Biking is committed to inclusion and diversity. This dedication is a result of our culture of integrity, sincere concern for others, and respect for the uniqueness of each person. We see diversity and inclusion as a lifelong path marked by shared accountability, constant development, and a commitment to advancement. Join us as we seek to create a culture that values and views diversity as a priority.
Job Summary
Per Diem
$41k-51k (estimate)
06/14/2024
06/27/2024
unlimitedbiking.com
BROOKLYN, NY
<25
2010
<$5M
Retail
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About Unlimited Biking
Unlimited Biking is a premier bike rental and tour operator with locations throughout the country. Each year, Unlimited Biking host hundreds and thousands of tourists and locals alike, providing them a premium service for a great and reliable bike rental service. With the largest fleet of hybrid and road bikes in the country, we're the main bike sponsors for a majority of the bike events on the East Coast, such as the Gran Fondo and TD Five Boro Bike Tour. Aside from just renting bikes and conducting tours, we also offer a membership for the local community to be able to ride daily. All of our ...
bikes are Cannondales, and each rental comes with a free helmet, basket, lock, and map. ~ELECTRIC BIKES, ROAD BIKES, ATTACHMENTS AVAILABLE ~
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
