49 Jobs in jacksonville, fl
FIS is Hiring a Technical Support Representative Near Jacksonville, FL
Type Of HireExperienced (relevant combo of work and education)
Education DesiredBachelor's Degree
Travel Percentage0%
Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The RoleAs a Technical Support Representative, you’ll provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
What you will be doing?
- Communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements
- Work with clients and operations teams to elicit high-level requirements and capture business needs
- Clearly articulates and document business requirements and translate it into functional specifications
- Work with Project Managers, Architects, Developers and other team members to design solutions
- Assesses risks of various solutions and prioritize competing business demands
- Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions
- Participates in Functionality Testing, Integration Testing and User Acceptance Testing; document test cases and results
- A subject matter expertise to support development and testing of project deliverables and validation of quality assurance
- Ability to provide analytic support by coordinating data extraction from various databases and data interpretation
- Ability to follow change with management process regarding change deployment
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Job Summary
Full Time
Investment Management
$62k-77k (estimate)
06/09/2024
07/06/2024
fisglobal.com
ORLANDO, FL
>50,000
1968
RACHEL LANDRUM
$10B - $50B
Investment Management
Related Companies
The job skills required for Technical Support Representative include Troubleshooting, Technical Support, Repairing, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
