Job Title: IT & Software - Desktop Systems Spec 4

Job Description:

• Role requiring senior level person to jump in and work with IT department.
• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
• Support onsite (Zoom) conference rooms; setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly.
• Support and handle new hire tasks; provision new systems for replacement and new hires setup.

Additional Responsibilities:

• Service End-User Walk-Ups and by Phone.
• Assists in determining suitable software and/or hardware to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
• Maintaining an inventory of PC hardware equipment and software programs.
• Providing relocation of PC systems as needed.
• Meeting and coordinating with other local Technology department members on product installation, training, and support.
• Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs.
• Assisting with special projects on various issues as needed.
• Documentation; write and update documentation of all IT/Systems Processes.
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• COMPTIA A

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Ticketing: 1 year (Required)
• Comptia A : 1 year (Required)

Ability to Relocate:

• Hillsboro, OR 97124: Relocate before starting work (Required)

Work Location: In person