Salary: $17.56 Hourly
Location : Georgetown: 3151 S/E Inner Loop, TX
Job Type: Full-Time
Job Number: 14.02617
Department: Tax Assessor/Collector
Opening Date: 04/05/2024
Closing Date: Continuous
FLSA: Non-Exempt
JOB SUMMARY

Reporting directly to a designated Tax Manager, responsible for processing tax related transactions and providing customer service to the general public.
EXAMPLES OF WORK PERFORMED
Property Tax Assignment

• Processes property tax transactions and general provides customer service
• Resolves inquiries from the public regarding property tax matters
• Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
• Prepares and issues tax certificates
• Processes mail and walk-in motor vehicle registration renewals
• Processes and prepares mail to scan to the remittance processor
• Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
• Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
• Processes ownership changes and produces invoices when necessary
• Maintain historical records using records retention guidelines
• Take phone calls during high call volume and for escalated issues
• Assists with over sixty-five (65) and disability tax exemptions
• Performs registration renewals during high customer traffic
• Attends all meetings and training, as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to - Tax Manager
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• Occasional travel outside of office for training as required

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Two (2) years of experience in customer service and cash handling in a fast-paced environment
• Two (2) years of basic computer navigation experience

LICENSES AND CERTIFICATIONS
Required within four (4) years of employment

• Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• One (1) year of property tax and/or motor vehicle experience
• One (1) year of call center or information services experience

EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: No
• Drug screening: No
• Physical exam: No
• Psychological exam: No
• Additional: Typing, Math and Excel Skills

SUPPLEMENTAL INFORMATION
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.
01

I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking. Please avoid using acronyms or abbreviations that describe job duties and define job titles. I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected. I also understand that I may not submit a resume in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information. I acknowledge that I have read and understand the above statement.

• Yes
• No

02

Do you have a high school diploma or equivalent?

• Yes
• No

03

Do you have at least two (2) years of customer service experience?

• Yes
• No

04

Do you have at least one year of taking face-to-face customer payments with a cash drawer? If yes, please document all your experience in the work experience section of your application.

• Yes
• No

05

Were you responsible for reconciling your cash drawer daily?

• Yes
• No

06

What does excellent customer service mean to you?
07

This job requires attention to detail and accuracy in a fast-paced environment. Describe your experience working in an environment like this, including employer and position.
08

Are you experienced working with a 10-key calculator by touch?

• Yes
• No

09

Please list any computer software program you have experienced using and the length of time of use on those programs.
10

The Customer Service Representative - Property Tax Assignment position involves complex transactions requiring specific documentation and law adherence. Are you able to handle stressful situations that may arise when enforcing codes and processes? If so, please describe all your experience with the related work.
11

Due to budget limitations, the starting pay for this position is $17.56/hr. is this within your salary range?

• Yes
• No

12

IMPORTANT NOTE: The email used in the application will be used at the point of contact. All communication will be via email if selected to test and/or interview. Please make sure to check your SPAM/JUNK folders. Is the email on your application, correct?

• Yes
• No

Required Question