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Customer Care Representative - Specialty Provider page is loaded **Customer Care Representative - Specialty Provider**

**Customer Care Representative - Specialty Provider**

locationsUSA, TN, LaVergneUSA, TX, Fort Worth time typeFull time posted onPosted Today job requisition idJR0060757 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

****High Touch Physicians Services Representative****

Job Description

The primary focus of a Physicians Services High Touch Representative is to answer customer calls. They will enter orders, process return requests, track order progress and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their assigned queue(s) and manage any stretch projects or assignments as given to them by their supervisor.

As a customer facing member of the MSH team, the High Touch Representative is to conduct his/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.

If selected, the candidate must be willing to work in a high-volume call center environment where they are seated at a desk, processing information on a computer and answering calls through a headset for the extent of their shift. Upon completion of training, the agent will be required to pass examinations as well as meet minimum scores for Quality Call Monitoring and other designated metrics. See addendum for more details.

Enters Customer orders received via phone and/or e-mail. 40%

Receives calls via assigned call queues.

Monitors assigned email to case SalesForce queues.

Ensures that the assigned queues are worked on a regular basis.

Answers Phones and Assists Customers with concerns as needed. 50%

Aids customers with returns process initiation.

Answers shipping and delivery questions.

Directs customers to proper departments when questions are outside of their assigned scope of business.

Completes ongoing training as assigned. 5%

Complete assigned CCCE courses in a timely manner.

Participates as an active member of assigned team. 5%

Attends all scheduled team meetings.

Prepares for monthly 1:1s with supervisor.

Qualifications & Competencies

* High School Diploma / College Degree Preferred

* General Computer and Keyboarding Skills

* Microsoft Office Skills

* Ability to work within given Schedule Adherence tolerances

* Well Spoken and a Clear Communicator

* Call Center Customer Service Experience Preferred

* Works well in a team driven environment

* Strong Sense of Urgency

Career Level IC Business Support B3

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

**Join us at McKesson!**

We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

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