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Remedy is honored to have been selected by a premier, quality driven manufacturer in Erie, PA as they embark on a search for a Customer Support Specialist.
Internally known as a Technical Customer Support Specialist, this person will be responsible for providing best-in-class customer service for all product lines, with a focus on more technically complex products / projects.
Check out more great details to this excellent opportunity below :
Job Type : Full-time / Direct Hire / In Person
Reports To : Director of Customer Operations
Hours : Monday through Friday, 8am-5pm
Pay : Targeting $50,000 annually
Work Perks : This client is proud to offer competitive pay, vacation time, Health / Dental / Vision, benefits, FSA / HSA, 401K, Life Insurance, Short Long-Term Disability and an employee centric culture!
Here is what you will be responsible for as their Customer Support Specialist :
We're actively looking for strong Customer Service professionals with the following background profile :
This position requires working within and between teams, willingness to learn complex technical products, educate others on their use, maintain a focus on continuous improvement of process and product, communicate directly with customers, processing all order entry, and supporting drawings as needed.
You will be working directly with department supervisors to determine progress of work and completion dates and compiling reports on progress of work, inventory levels, costs, invoicing and production exceptions.
This is an excellent opportunity for a customer service / production control professional to join an incredible team and make immediate impact!
If you are personable, skilled in time management, problem solving and very well organized, we want to hear from you TODAY! Please apply with your most accurate / up-to-date resume for immediate review.
Last updated : 2024-06-05
Full Time
$53k-68k (estimate)
06/06/2024
09/05/2024
remedyintelligentstaffing.com
Waterloo, IA
25 - 50
The job skills required for Customer support specialist include Customer Service, Problem Solving, Scheduling, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.