GENERAL SUMMARY:
Under the direction of the Care Experience Manager or Director, generates detailed analyses of patient satisfaction data and delivers results to a variety of customers. The position produces reports, which support comparative analysis of strategic and operational goals and performance. Responsible for routine maintenance of the patient satisfaction database. Customers and end users of this support service include business unit and system administrative leadership, physicians, and other clinical service and hospital leaders.
PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Collaborates with Care Experience (CX) business unit clients to define project goals and objectives, determine information needs and develop reports to help with improving patient satisfaction.
• Explores and recommends measurement strategies including authenticating data results.
• Performs statistical analysis as needed.
• Integrates data from multiple sources to develop reports and other information tools.
• Provides necessary data analysis to support patient satisfaction initiatives.
• Develops appropriate techniques to streamline data analysis and delivery.
• Partners with patient satisfaction survey vendor to maintain and update database as needed.
• Communicates data variances and other pertinent information to leaders
• Ensures collaborative participation in the management of projects.
• Other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree with a health care, computer science or business focus is required.
• Minimum of 1-2 years in a Healthcare or Business setting required. Minimum of 2-3 years in a Healthcare or Business setting preferred.
• Expert in the use of Microsoft Office products - Excel (e.g. ability to write macros, build pivot tables, etc.), Access, PowerPoint, Word.
• Experience in the use of a structured query language in a relational database.
• Experience in the use of HFHS Corporate Data Stores a plus.
• Experience in the use of a programming language also a plus.
• Experience with RL6 and/or Press Ganey a plus.
• Experience in SQL plus.
• Experience in gathering and organizing data from disparate sources and presenting findings to leadership in a way that is useful for decision support, benchmarking, and quality performance tracking.
• Will be comfortable in communicating alternative ideas with clinicians related to information options and solution.