Kuehne + Nagel is Hiring a Sea Logistics Operational Care Supervisor, Import Near Detroit, MI
Sea Logistics Operational Care Supervisor, Import |United States | US2052455 Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne Nagel. Our Detroit branch is looking for a new Sea Logistics Operational Care Supervisor, Import to join our Sea Logistics team. YOUR ROLE The Operational Care Center Supervisor oversees and coordinates a team of Operations Team Leads andSpecialists, within the Operational Care Center (OCC). They are the expert in operational processes, and drive ateam in order to provide first-class services according to the global and regional Sea Freight standards. TheOperations Team Supervisor ensures that the team follows the procedures for the activities and services inscope, and is adhering to agreed Key Performance Indicators. YOUR RESPONSIBILITIES
Develop and support a team in order to assure committed quality of operations services.
Provide consistent instruction and support to team leads/team members, as needed. 4/5/2023
Act as a second point of contact when responding to escalations and support emails.
Collaborate and investigate losses and escalations.
Manage team members' time cards, including PTO and corrections.
Actively communicate with team members on group and individual level with aim to build positive team atmosphere, motivation and results (e.g. team meetings, 1-2-1 discussions).
Schedule meetings and actively communicate with branch management during those meetings.
Assure that team executes tasks with expected level of productivity & performance and evaluate employees' performance and growth together with Operations Manager and trigger actions for improvement and development if needed
Understand and act as secondary support for team with any systematic issues that have been established and documented.
Collaborate and gain approval from operations management for implementation of any process changes.
Contribute to, as well as drive continuous improvement initiatives of the current team and OCC overall
Collaborate with other department supervisors
Regular alignment with Operations Management on proper KPI/productivity reporting and other reports applicable
Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs
YOUR SKILLS AND EXPERIENCES
Ability to delegate and coordinate team appropriately
Strong knowledge of sea freight transportation
1 Year of experience at the Operational Care Center
Minimum High School Degree/Diploma
Analytical skills
Communication skills
Conflict Resolution Skills
Organizing Skills
Problem Solving
Decision Making
Ability to work under pressure
Customer (Relationship) Management
Networking Skills
Customer Service
Written - English Skills
Systems (Computer) competencies
KN administrative systems and processes
GOOD REASON TO JOIN We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment. ABOUT KUEHNE NAGEL With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies. CONTACT US Talent Acquisition USA.Talent.Acquisition@Kuehne-Nagel.com