Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and timely manner
- Upsell products or services to customers when appropriate
- Analyze customer feedback to improve the customer experience
- Maintain a high level of product knowledge to assist customers effectively

Skills:
- Proficient in English
- Strong data entry skills with attention to detail
- Ability to upsell products or services
- Excellent communication and phone etiquette
- Strong customer service orientation
- Ability to analyze information and solve problems effectively
- Sales experience is a plus

-Illinois Producer License for Health and Life and Accident will be required, does not have to be current as can assist with this process

Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you have the skills and passion for delivering exceptional customer service, we would love to hear from you!

Job Type: Part-time

Pay: $16.06 - $23.94 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k) matching
• On-the-job training
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Bloomington, IL 61704 (Required)

Work Location: In person