Introduction
OPEN TO ALL QUALIFIED APPLICANTS
This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE

8

LOCATION OF POSITION

Baltimore City, MD

POSITION DUTIES

Interested in working in downtown Baltimore blocks away from beautiful Inner Harbor and many top venues? The comptroller's Taxpayer Services Division is looking for an Office Services Clerk to join our Baltimore branch office.
The ideal candidate will be self- motivated with excellent customer service skills to greet and serve taxpayers that come to the office. The main purpose of this job is to support the Baltimore Branch Office professional staff by assisting with clerical duties and processing of visitors to the branch office, greet taxpayers and tax preparers. Also, prepare, compile, and submit daily operational reports, processing incoming mail, handle and process payments received.
Please Note: Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm. Employee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers. Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies. Evening and weekend work may be required during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects or on special assignments.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical duties.

NOTES :

1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.
2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.
DESIRED OR PREFERRED QUALIFICATIONS

• Clerical experience
• Customer Service Experience
• Organizational skills
• Experience with personal computer and software applications
• Communication skills (speaking & writing)

SELECTION PROCESS
Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.
EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.
Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

1. First and Last Name
2. Recruitment Number (located at the top of the bulletin)
3. The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email cfeldkamp@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.
If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
Please contact Stanley Harris at sharris@marylandtaxes.gov if you need reasonable accommodations.