Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Enterprise Account Manager, Astound Business Solutions

Astound Broadband Business Solutions is seeking to add an Enterprise Account Manager (EAM) to their team for the Boston Market. This position is responsible for uncovering revenue generating opportunities from Astounds existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone.

The primary position responsibilities will include, but are not limited to:

• Manage, up-sell, and renew agreements of existing base
• Secure month-to-month customers into long term contracts
• Oversee bulk video accounts
• Reducing customer churn
• Track, manage, and report ongoing activity relative to plan
• Identify competitive pricing solutions for customers
• Manage a module of named accounts
• Performs other duties as assigned

Our ideal candidate will possess:

• Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems
• Ability to communicate with C level executives within an organization
• Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
• Technical skills related to network and transmission design and local access services is a plus
• Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Working knowledge of general marketing principle tools and processes
• Skills necessary for decision making and maintaining customer retention
• Strong communication and business writing skills
• Minimum 3 years’ experience selling data and or voice services
• Involvement in trade and commercial organizations to expand the market awareness of the company

Qualifications:

Education Required:

• High School Diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

• Benefits listed above are for regular full-time positions

Our Mission Statement:

• Take care of our customers

• Take care of each other

• Do what we say we are going to do

• Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Education

• High School or better

Skills

• Professionalism
• Written Communication
• Verbal Communication

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)