Shifts would be 3rd shift from 11pm-7am performing the Night Audit position at the Front Desk. (Position may lead to full-time in the future, if interested and flexible with hours to add 2nd shift.)

Duties and Responsibilities:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer phones in a prompt and courteous manner
• Answer, record and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• When working Night Audit, perform a more extensive check-list performing daily accounting tasks before closing out the business day.
• Balance credit card transactions and prepare the credit card batch nightly.
• Basic prep work for the morning breakfast
• Ability to move items up to 50 lbs, perform basic maintenance or housekeeping tasks if needed, and deliver receipts under each guest room door nightly.
• Ability to work unsupervised when required
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

As our business is open 24/7/365, this position will involve evenings, weekends, and holidays. Previous hotel or customer service experience preferred but not required.

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person