CUSTOMER SERVICE REPRESENTATIVE (CSR)

Inside Sales Job

Location: Wixom, MI (Candidates must live in this geographic location to apply for this position)

Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

Compensation: This hourly, non-exempt position pays from $18 to $21 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $45,200 and $60,400 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Effective and efficient handling of customer transactions.

Accurately record and maintain customer contact information and details.

Build and maintain company customer relationships.

Answer inbound sales calls and make outbound sales calls.

Consistent following up on promises and commitments in a timely manner with customers.

Track stock levels to ensure customer orders are handled effectively.

Assist customers in determining order requirements or services.

Appropriately identify and escalate customer issues.

Quote prices and credit terms and prepare sales orders for customers.

Complete sales transactions and processing of payments.

Schedule trucking and delivery of material to customer, based on delivery schedule.

Create shipping order and packing list.

Troubleshoot customer issues during delivery process.

Partner with Sales Representative to keep account transactions and literature up to date.

Practice Customer focus, collaboration, and communication with team.

Retain up to date knowledge of company products.

Perform additional duties as required and or requested.

Additionally, the candidate must meet the following Education and/or Experience requirements:

High School Education Required. Some college work completed preferred.

Minimum 2 years’ customer service experience.

Clear communication with the ability to use positive language.

Attentiveness.

Proven ability to handle multiple tasks at once.

Goal oriented focus

Good mathematical skills: ability to do calculations quickly.

Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment.

Intermediate skills in MS Outlook, Word, and Excel.

Bilingual (Spanish) preferred.

This role has the following physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.

The employee must occasionally lift, pull, and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: COMPANY offers a comprehensive benefits package that includes:

Referral, Holiday, and Annual Bonuses

Annual pay increases

Paid Time Off

Medical, Dental, and Vision Insurance

Company-paid Short Term and Long-Term disability.

Company-paid Life Insurance

Tuition Reimbursement

Traditional and Roth 401(k) plans with company matching contributions.

Charitable donation matching programs

Free, company-sponsored 1-on-1 tutoring for children/dependents of COMPANY employees in grades k-12, including free tutoring for SAT and ACT tests.