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One of our top clients is hiring a Service Desk Specialist.
Location: Onsite in Winchester, VA
Candidates must be open to working weekends/nights
Responsibilities
• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
• Provide day-to-day support for the execution of the Service
• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Adhere to ISD practices, policies and procedures
• Perform other related duties as assigned or appropriate
Qualifications
• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems, terminal knowledge and IT terminology
• Exposure to solving routine or standard administrative, operational and/or system problems and issues
• Effective verbal and written communication skills
• Effective communication skills over the phone and through other digital channels (e.g. chat)
• Advanced organizational, planning and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Strong customer service skills to resolve issues professionally and support customer needs.
• Ability to work independently and in a team environment
• Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.
• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
• Desired - Strong enterprise ticketing experience with ServiceNow
• Desired - Degree in a technical field.
Required
• 2 years of experience working in a Service Desk/Help Desk/Tech Support environment
• Experience in working remotely with high productivity with little to no supervision.
• Experience with HIGH VOLUME of calls daily, 30-60 calls per day. VERY fast paced environment.
• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Full Time
Wholesale
$55k-68k (estimate)
06/10/2024
07/07/2024
senecahq.com
RESTON, VA
200 - 500
2010
JOSEPH WIRE
$10M - $50M
Wholesale
Seneca Resources is an Information Technology and Engineering professional services firm supporting clients in the public and private sectors. For over 15 years, Seneca Resources has successfully delivered services and solutions to organizations ranging from small businesses to Fortune 100 companies and numerous branches of the Federal Government. Areas of technical and functional expertise include: CIO and CTO Services / CISO Services / ERP Solutions / Managed Security Services / CRM Solutions / Data Analytics / Utility SMART Solutions / Cloud Implementation and Migration / Project Management ...
Office (PMO) and Project Management (PMP) / Microsoft Solutions Seneca Resources supports clients globally with industry expertise in the following verticals: Energy / Utilities / Banking / Automotive / Manufacturing / Healthcare / Defense / National Security / Retail / Digital Media / Oil & Gas / eCommerce
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The job skills required for Service Desk Specialist include Help Desk, Customer Service, Service Desk, Written Communication, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Specialist positions, which can be used as a reference in future career path planning. As a Service Desk Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Specialist. You can explore the career advancement for a Service Desk Specialist below and select your interested title to get hiring information.