Job description

Toddy Gear, Inc. manufactures fun and fashionable lifestyle and technology accessories for both retail and the promotional products market.

We are looking for a high-energy, driven individual who is motivated by the opportunity to have a direct impact on earnings. Must be driven to achieve our goals, Toddy Gear provides a fun, exciting work environment. Personality and chemistry are important qualities for a successful candidate to join our team.

Essential Duties and Responsibilities:

• Provide timely and professional responses to all customers within your assigned region including, pricing requests, order status, product information, tracking information, and dispute resolution
• Order Management: provide customers emailed art proofs to obtain approval for all orders within the assigned region
• Process approved proofs and move orders for the assigned region through the production pipeline the same day of receipt from the client
• Answer all inbound phone calls and respond to email inquiries from clients the same day they are received.
• Update order information consistently and accurately within the system
• Serve as a liaison between the company and its customers to communicate precise details to produce orders correctly and within the timelines communicated.
• Build positive working relationships with all customers, understanding their needs and business drivers.
• Gain in-depth knowledge of the company, its products offered, overall capabilities, and services
• Perform daily follow-up phone calls and email communication to expedite active orders through the company’s internal CRM and order management system
• Actively manage and facilitate between production and sales any needed action regarding order disputes or returns to achieve timely and satisfactory resolutions
• Work with management to continuously improve all available tools and processes
• Actively participate in a “team” environment

Requirements

• College Degree or 2-3 years of Customer Service experience preferred
• Prior demonstration of a high level of organizational and problem-solving skills
• Excellent customer service skills
• Must be able to multi-task and maintain a high level of attention to detail
• Must have a strong commitment to company values and the ability to work in a team and sales-driven environment
• Proficient in Microsoft Office Suite

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift

Weekly day range:

• Monday through Friday

Work setting:

• In-person

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person