Are you a Rockstar Payroll Professional? Do you have multi-state, multi-business experience? Do you have an analytical mind and are you obsessed with first class customer satisfaction? If the answer is yes, then we may have the position for you. Come join our excellent team. Apply now!

Under the general direction of the Payroll Supervisor the payroll processor coordinates and performs a variety of duties necessary to support the end-to-end payroll process for multiple clients within multiple states and multiple pay schedules to include weekly, bi-weekly, semi-monthly, monthly, and supplemental.

Essential Functions:

• Primary focus is to process assigned client base payrolls following established protocols and reviewing time files, exception reports and other reports to ensure accurate and timely processing-reaching out to client or supervisor when there are questionable issues-
• Recognizes errors and makes corrections accordingly.
• Works with polling team to ensure timely and accurate time files are received.
• Accurately calculates a paycheck from gross to net with pre-tax and after-tax deductions.
• Provides exceptional customer service becoming familiar with client expectations and needs.
• Builds strong rapport with client, even in difficult situations.
• Always maintains professional demeanor.
• Communicate with management, clients, internal departments, and regulatory agencies for information that may be technical, complex, or sensitive in nature.
• Manage requests from end to end for paycode/deduction set-up, job codes, PTO, new locations, job changes and any other requested changes working with the internal data management team and using the HRIS KACE system as required-ensuring changes are made and timely.
• Respond to requests for audit data in a timely manner.
• Update information sheet with updated payroll procedures as needed but no less than once a month and ensure data is stored on the I drive.
• Ensure garnishments are included on payroll and escalate to data management when there are issues/questions.
• First point of escalation in all payroll matters with attempt to resolve reaching out to appropriate internal teams when needed and escalating to supervisor when appropriate.
• Calculate overpayment/underpayment recoupments and obtaining client approval-researching federal and state laws for limits allowed in overpayment situations-also ensuring employee refunds and recoupments are processed.
• Filing initial root cause analysis (RCA) and risk assessment forms when errors occur and submitting to supervisor/manager for further action.
• Supports external and internal clients. Contacts may be live, e-mail, fax, or phone.
• Listens, understands, and responds to the needs of internal and external customers.
• Maintains confidentiality.
• Other duties as assigned.

 Minimum Qualifications:

• Minimum 3 years payroll processing experience.
• HS diploma or equivalent
• Demonstrated strong verbal and writing skills.
• Experience working in a client facing role.
• Strong ability to exceed customer expectations and accuracy.
• Proven ability to troubleshoot for errors.
• Ability to work with hard deadlines.
• Ability to work under pressure and manage upset clients with utmost professionalism.
• Ability to multi-task and still maintain accuracy.
• Proven analytical skills-ability to think outside the box.
• Ability to react and adapt quickly to change.
• Desire to view payroll processing as not only transactional but able to consider the human aspect.
• MS Office experience, especially intermediate Excel
• Effective time management
• Detail oriented and ability to apply complex salary and compensation calculations in processing payroll.
• Ability to analyze and interpret data for accuracy to determine root cause.
• General accounting and reconciliation knowledge as it relates to the payroll process.

Preferred Qualifications:

• UKG Pro experience strongly preferred.
• Some College Coursework
• Advanced Excel Skills
• Understands the “why” behind payroll transactions.
• Multi-Client, Multi-state payroll experience
• Previously worked or currently works for a HRO, PEO or Payroll Processing Firm
• Experience processing restaurant/tipped employee payroll.