Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

We’re looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:

Whitehouse Station, NJ

Bethlehem, PA

O’Fallon, MO

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!

Job Responsibilities:

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

On average, our representatives are responsible for 40-50 calls per day

Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

Responsible for cross selling coverage to round out accounts

Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)

Work collaboratively with team members, and business partners to provide a quality experience for our agents

Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; w ork overtime as needed

Complete additional tasks and other projects/duties as assigned