1 Job in White Plains, MD
Wawa is Hiring a Customer Service Supervisor Near White Plains, MD
Principal Duties:
- Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
- Provide direction, motivation, and coaching for associates during the shift.
- Ensure the 24/7 execution of all customer service programs and processes.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
- Complete cash and lottery processes.
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
- Check in vendors.
- Recognize associates and celebrate accomplishments.
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Excellent relationship building and leadership skills
- Detail oriented and excellent organizational skills
- Ability to defuse issues using de-escalation and problem solving techniques
- Proven self-starter with demonstrated ability to make decisions
- Ability to learn and utilize the store’s technology
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 35 lbs
- Must have reliable transportation
- Must be at least 18 years old to be considered for this role
- Ability to direct others and prioritize tasks
- High School Diploma or GED equivalent
- Ability to work 35 – 40 hours per week
- Experience effectively implementing change and demonstrated results in execution
- Flexible availability which may include all shifts, weekends, and holidays, based on business needs
- Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
- Experience training, sales building, management of expenses, and food service menu planning
- Experienced in all areas of store operations, including foodservice
- Experience leading, developing and selecting teams preferred
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Job Summary
Full Time
Retail
$74k-97k (estimate)
05/19/2024
06/28/2024
wawa.com
DOVER, DE
15,000 - 50,000
1964
Private
LUCILLE STEED
<$5M
Retail
Related Companies
About Wawa
Wawa owns and operates a chain of fuel stations and convenience stores that serves food, snacks, groceries and beverages.
The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Leadership, Coaching, Written Communication, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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